Privacy Policy

01 / WHAT WE COLLECT

When you use our contact form, we may collect the email address, title and message you choose to submit. Providing this information is voluntary, although we may not be able to respond if you do not provide enough information for us to do so.

When you visit cancode.io, we and our service providers may also collect limited technical and usage information. This may include browser and device information, operating system, language, pages viewed, referring source, interactions with the website, approximate geographic information, timestamps, technical identifiers and related website activity.

Our hosting and security providers may also generate information such as IP addresses and request logs where reasonably necessary to operate, secure and protect the website.

We do not intentionally send the contents of contact-form submissions, such as your email address or message, to Google Analytics.

02 / HOW WE USE YOUR INFORMATION

We use information collected through cancode.io to:

• respond to enquiries;
• consider collaboration, partnership or business opportunities;
• operate and maintain the website;
• understand how visitors use cancode.io;
• measure website traffic and performance;
• identify technical problems and improve the website;
• protect the website against misuse, fraud or security threats; and
• maintain appropriate business, legal and security records.

03 / GOOGLE ANALYTICS AND COOKIES

We use Google Analytics 4 (GA4), a website analytics service provided by Google, to help us understand how visitors use cancode.io.

Google Analytics may use cookies and similar technologies to distinguish visitors and sessions and to measure interactions with the website. Depending on the configuration of the service and your browser, these may include first-party cookies such as _ga and _ga_<container-id>.

Analytics information may include information about the device and browser you use, pages visited, approximate location, referral source, interactions with the website and other usage information.

An IP address may be processed during the collection of analytics information. Google states that Google Analytics 4 does not log or store individual IP addresses.

We use this information primarily to understand website traffic and usage and to improve cancode.io. We do not intentionally use Google Analytics to collect information that directly identifies you, such as your name, email address or the contents of a message you submit through the contact form.

Google may process analytics information on infrastructure located outside Hong Kong in accordance with its own terms, privacy practices and data-processing arrangements.

You can control or delete cookies through your browser settings. Google also provides a Google Analytics opt-out browser add-on. Where applicable law requires consent or another choice before non-essential analytics technologies are used, we will provide the relevant notice or choice.

If we later introduce advertising, remarketing, personalised advertising or materially different tracking technologies, we will update this Privacy Policy and any consent mechanisms as appropriate.

04 / SHARING AND SERVICE PROVIDERS

We do not sell your personal data.

Information may be processed by service providers that help us operate cancode.io, including providers of website hosting, security, contact-form delivery, analytics and professional support.

This includes Google in connection with Google Analytics.

These service providers may process information only in connection with the services they provide and subject to their applicable contractual and privacy obligations.

We may also disclose information where required by law, regulation, court order or lawful request, or where reasonably necessary to establish, exercise or defend legal rights, protect Can Code Limited, or protect the security of the website or its users.

05 / RETENTION

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries and meeting legitimate business, record-keeping, legal and security requirements.

Analytics information is retained according to the settings applied to our Google Analytics account and Google's applicable retention practices. Cookie duration may also depend on our configuration and your browser settings.

Where information is no longer reasonably required, we will delete, anonymise or otherwise dispose of it where appropriate.

06 / SECURITY

We take reasonably practicable steps to protect personal data against unauthorised or accidental access, processing, loss, erasure or use.

We also use appropriate website, hosting and security measures intended to reduce the risk of unauthorised access or misuse.

However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

07 / YOUR CHOICES, ACCESS AND CORRECTION

Subject to applicable law, you may request access to or correction of personal data that we hold about you.

Please use the contact form on cancode.io and write “Privacy Request” in the Title field so that we can identify your request.

You may also manage or delete cookies through your browser settings. Blocking or deleting certain cookies may affect how some website functions operate.

08 / CHANGES AND CONTACT

We may update this Privacy Policy from time to time to reflect changes to cancode.io, our technology, service providers or applicable requirements.

The date at the top of this page shows when this Privacy Policy was last revised.

For privacy questions, requests or concerns, please contact us through the message form on cancode.io.